s

Policies

Shipping of your Mattress

Our mattresses come boxed and are easily transported through normal shipping methods.  All online orders over $250 include free shipping by UPS, Purolator or Canada post (set up not included). The ability to set them up is straightforward and fun, there are videos and clear instructions on how to do this. Here are the links on assembly below. 

http://www.savvyrest.com/videos/mattress-assembly

http://www.savvyrest.com/assembly-and-care/mattress-assembly

White Glove Service

We offer White glove service where available.  

The charge is $99-$199 depending on location. 

This includes delivery, set-up, installation and tutorials to make sure you get the most out of your new sleep system.  We will also take away your old mattress and find it a good home or have it recycled.  We give it our best effort to make sure we can make this happen in your area.  Contact us at info@resthouse.ca and we will arrange this service.  

Shipping Charges

Canadian Customers

*Resthouse offers FREE shipping on all orders over $250
(some exceptions apply for remote locations)

On orders Under $200 we have a flat rate fee of $25.00

USA Customers

Shipping is included on orders totaling over $1000.  Some incentive to put more organic goodness in your home.  Other shipping rates are listed here.

Level 1 $50.00 - $500.00      $50.00

Level 2 $501.00 - $1,000.00 $75.00 

Free shipping $1,001.00 and up $0.00

Lead Times

Lead times on mattresses are 4-5 weeks.  

Lead time on bedding and pillows are 10- 28 days

 

Refunds

Pillows, sheets, mattress covers and other unopened products we carry will be given a full refund for 60 days.  It needs to be in the original packaging and unused.  

Exclusions are custom orders, consignment pieces,  platform beds, product sold as as-is, items sold to the USA and all mattresses.  *see latex exchange below.

 

Exchanges

Unopened and unused  products can be exchanged for a different product for 60 days

Exclusions are custom orders, consignment pieces, platform beds, product sold as-is and mattresses. *see latex exchange below.

Latex exchange

Unity, Serenity and Tranquility mattress:

You have 90 days from the date you receive your Unity, Serenity or Tranquility mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a layer softer or firmer than your original choice, we will replace the layer (one time only), with the delivery included, if the White Glove Delivery was purchased with the initial sale. Otherwise, delivery charges will apply. Cost of delivery will depend on location. Fees are from $99-$199.

If you change a layer from Dunlop to Talalay latex, an upgrade fee* applies, price depends on the size.

Once an order has been placed, it cannot be cancelled without a 20% restocking fee.

Sanctuary, Haven, Retreat and Clearance casing mattress:

You have 90 days from the date you receive your Sanctuary, Haven, Retreat or Clearance mattress to be sure you’re happy with its firmness or softness.  If you decide within that period that you’d prefer a layer softer or firmer than your original choice, we will replace the layer at $199 per side (one time only).

The the delivery will be included if the White Glove Delivery was purchased with initial sale. Otherwise, delivery charges will apply. Cost of delivery will depend on location. Fees are from $99-$199.

Once an order has been placed, it cannot be cancelled without a 20% restocking fee.

Clearance layers:

Clearance mattress layers sold at a reduced price do not qualify for a layer exchange.

Customers who purchased a mattress with clearance layers may buy new layers for their mattress at a reduced cost of 30% off for the first year. 

Note: The latex exchange policy is not a return policy. We do not accept returned mattresses.